Wentworth-Douglass Hospital Mission and Values

All applicants are required to review our Values and Expectations. Please review these below before continuing on to the application. You can click your acceptance at the end.

Our mission
Help individuals and families attain their highest level of health.

Our values
Teamwork, Integrity, Excellence, Respect and Caring

First Impressions
• Greet People immediately
• Introduce yourself with a smile
• Look and Dress professionally
• Listen attentively

Teamwork
• Step up and help
• Be part of the solution rather than the problem
• Give and receive honest feedback
• Promote the hospital’s mission
• Keep promises
• Be on time
• Share information with other departments
• Share praise and appreciation

Respect
• Take pride in everything you do and say
• Respond to complaints / don’t be defensive/use good listening skills
• Follow through and follow up
• Embrace change
• Treat customers with dignity and respect
• Respect privacy and confidentiality
• Communicate professionally

Caring
• Handle people and processes with care
• Show compassion
• Encourage and offer words of support and comfort
• Be culturally competent

Excellence
• Keep patients and family appropriately informed and explain delays
• Create a culture of highly reliable results
• Find out what people really want - invite questions
• Ask if satisfied
• Initiate improvements by taking responsibility and initiative to make things better
• Pay attention to little things
• Observe and act before someone has to request assistance